Terms of Service
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1. About These Terms
These Terms of Service ("Terms") govern your purchase or rental of Promox digital signage equipment ("Equipment") and any related services ("Services") provided by Black Crown Investments Pty Ltd (ABN 75 650 074 507, "Promox", "we", "us") through our website (www.promox.com.au) or other sales channels.
By placing an order or using our Services, you agree to these Terms. If you do not agree, do not use the Services.
These Terms should be read together with our Rent-to-Own Agreement (if applicable), Warranty Policy, Acceptable Use Policy, and Privacy Policy.
2. Eligibility
2.1. You must be at least 18 years old and have the legal capacity to enter into a binding agreement.
2.2. If you are entering into these Terms on behalf of a business entity, you represent that you have the authority to bind that entity.
2.3. Our Services are intended for use by Australian businesses. We do not currently offer Services outside of Australia.
3. Content Management App (Third-Party)
3.1. To manage content on the Equipment, Promox provides access to a third-party Content Management App. This app is downloaded and installed locally on your own device (phone, tablet, or computer).
3.2. The Content Management App is not developed, owned, hosted, or operated by Promox. It is provided by a third-party developer and is subject to their own terms of service and privacy policy.
3.3. Promox makes no representations or warranties regarding the Content Management App, including its availability, functionality, uptime, compatibility, security, or data handling practices.
3.4. Any issues, support requests, or complaints relating to the Content Management App should be directed to the third-party developer, not Promox.
3.5. Access to the Content Management App is provided at no charge.
4. Your Content
4.1. You retain ownership of all content you create and display on the Equipment ("Your Content").
4.2. You are solely responsible for ensuring Your Content complies with all applicable laws and does not infringe any third-party rights (including copyright, trademark, and privacy rights).
4.3. You must comply with the Promox Acceptable Use Policy when creating or displaying content.
4.4. Promox does not access, monitor, store, or control Your Content. Content is managed locally through the third-party Content Management App.
5. Fees & Payment
5.1. Fees for the Equipment and Services are set out in your order form, the Rent-to-Own Agreement, or the pricing page on our website.
5.2. All fees are in Australian dollars and exclusive of GST unless stated otherwise. GST will be added at the applicable rate.
5.3. Delivery charges are calculated based on your location and will be displayed at checkout.
5.4. Promox may change fees by providing 30 days' written notice. Fee changes do not apply to the fixed-term portion of an existing Rent-to-Own Agreement.
5.5. Refund requests are handled on a case-by-case basis. Contact support@promox.com.au.
6. Intellectual Property
6.1. All intellectual property in the Equipment hardware design, website, trademarks, templates, and documentation remains the property of Promox or its licensors.
6.2. The Content Management App and all related intellectual property belong to the third-party developer, not Promox.
6.3. Nothing in these Terms grants you any right to use Promox's trademarks, logos, or branding without prior written consent.
6.4. You may not reverse-engineer, decompile, copy, or create derivative works from the Equipment hardware or firmware.
7. Third-Party Services
7.1. The Services involve third-party products and services, including the Content Management App and payment processors. Promox is not responsible for third-party services, and your use of them is subject to their own terms.
7.2. Promox uses third-party payment processors for billing. Your payment information is handled directly by the payment processor and is not stored by Promox.
8. Limitation of Liability
8.1. To the maximum extent permitted by law, Promox's total aggregate liability for any claim arising from or related to the Services is limited to the fees paid by you in the 12 months preceding the claim.
8.2. Promox is not liable for any indirect, incidental, consequential, or special damages including lost revenue, lost profits, or loss of data.
8.3. Promox is not liable for any loss or damage resulting from:
The Content Management App (including downtime, bugs, data loss, or security issues);
Errors in content you create or display;
Third-party service failures;
Equipment damage caused by misuse or conditions beyond the Equipment's specifications.
8.4. Nothing in these Terms excludes guarantees under the Australian Consumer Law that cannot be excluded.
9. Indemnification
9.1. You agree to indemnify and hold harmless Promox, its directors, employees, and agents from any claims, losses, or damages arising from:
Your use of the Equipment or Services;
Your Content;
Your breach of these Terms or any applicable law;
Any claim by a third party that Your Content infringes their rights.
10. Suspension & Termination
10.1. Promox may suspend or restrict your access to the Services if:
You breach these Terms;
Your payments are overdue by more than 14 days;
Required by law or regulation.
10.2. You may close your account at any time by contacting support@promox.com.au, subject to the terms of any active Rent-to-Own Agreement.
10.3. Upon termination, any Equipment not owned by you must be returned in accordance with the Rent-to-Own Agreement.
11. Governing Law
11.1. These Terms are governed by the laws of Queensland, Australia.
11.2. Any disputes will be resolved in accordance with the dispute resolution process in Section 15 of the Rent-to-Own Agreement (if applicable), or otherwise through the courts of Queensland.
12. Changes to These Terms
12.1. Promox may update these Terms from time to time. We will notify you of material changes by email.
12.2. Continued use of the Services after changes take effect constitutes acceptance.
12.3. If you do not agree with the changes, you may terminate your account in accordance with Section 10.
13. Contact
Black Crown Investments Pty Ltd (ABN 75 650 074 507)
Email: hello@promox.au
Website: https://promox.au