Rent-to-Own Agreement
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1. Parties
This Rent-to-Own Agreement ("Agreement") is between Black Crown Investments Pty Ltd (ABN 75 650 074 507, "Promox", "we", "us") and the customer identified on the order form ("Customer", "you").
By signing the order form or completing an online order, you agree to be bound by this Agreement.
2. Definitions
Equipment — the Promox LED digital battery-operated signboard as described on your order form, including integrated battery, display panel, and any accessories specified on your order form.
Content Management App — the third-party application used to create, schedule, and deploy content to the Equipment. The Content Management App is provided by a third-party developer and is subject to that developer's own terms of service and privacy policy (see Section 3).
Rental Period — the minimum 12-month period commencing on the Delivery Date.
Delivery Date — the date the Equipment is delivered to and accepted at your nominated site.
Buyout Price — $999 (ex. GST), payable at any time after the completion of the Rental Period to transfer ownership of the Equipment to you.
Monthly Rental Fee — $399 per month (ex. GST).
3. Equipment & Content Management
3.1. Promox will supply you with the Equipment described on your order form.
3.2. To update and manage content on the Equipment, Promox provides access to a third-party Content Management App that is downloaded and installed locally on your own device (phone, tablet, or computer). The Content Management App is not developed, owned, hosted, or operated by Promox.
3.3. Your use of the Content Management App is governed by that third party's terms of service and privacy policy. Promox is not responsible for the availability, functionality, performance, uptime, data handling, or any other aspect of the Content Management App.
3.4. Access to the Content Management App is provided at no charge, both during the Rental Period and after ownership transfer.
3.5. A content starter pack of 10 industry-specific templates is included at no additional cost.
3.6. The Equipment remains the property of Promox until ownership is transferred to you under Section 7.
4. Rental Payments
4.1. Monthly Rental Fee: $399/month (ex. GST), billed monthly in advance. GST will be added to all invoices at the applicable rate.
4.2. Billing start date: Your first payment is due on the Delivery Date. Subsequent payments are due on the same date each month.
4.3. Payment method: Direct debit via credit card or bank account. You authorise Promox to debit the Monthly Rental Fee (plus GST) automatically each month.
4.4. Late payments: If a payment is not received within 7 days of the due date, a late fee of $25 (ex. GST) may apply. If payment is more than 14 days overdue, Promox may disable the Equipment remotely. If payment is more than 30 days overdue, Promox may treat the Agreement as being in default (see Section 9).
4.5. GST: All prices in this Agreement are exclusive of GST unless stated otherwise. GST will be added at the prevailing rate. Promox will provide a tax invoice for each payment.
5. Minimum Term, Buyout & Ownership
5.1. Minimum term: 12 months from the Delivery Date.
5.2. After completing 12 months, you may:
(a) Buy out the Equipment by paying the Buyout Price of $999 (ex. GST) to take immediate ownership (see Section 7);
(b) Continue renting at $399/month (ex. GST) for up to 3 additional months. Ownership of the Equipment will automatically transfer to you at the end of month 15 at no further cost; or
(c) Return the Equipment in accordance with Section 8.
5.3. Maximum rental period: The maximum rental period is 15 months. At the end of month 15, ownership transfers to you automatically and no further rental payments are due.
6. Early Termination & Early Buyout
6.1. Early buyout (before month 12): You may take ownership of the Equipment before the end of the Rental Period by paying:
(a) The balance of all remaining Monthly Rental Fees through to month 12; plus
(b) The Buyout Price of $999 (ex. GST).
6.2. Upon receipt of all payments under Section 6.1, Promox will issue a confirmation of ownership transfer.
6.3. Early termination without buyout: You may terminate this Agreement and return the Equipment before the end of the Rental Period by paying the balance of all remaining Monthly Rental Fees through to month 12 as a lump sum, and returning the Equipment in accordance with Section 8.
6.4. All early termination or early buyout payments are due within 14 days of your written notice.
6.5. No refunds will be provided for any payments already made.
7. Ownership Transfer (Buyout at Month 12+)
7.1. After completing the 12-month Rental Period, you may purchase the Equipment outright by paying the Buyout Price of $999 (ex. GST).
7.2. Alternatively, if you continue renting at $399/month (ex. GST) after month 12, ownership will automatically transfer to you at the end of month 15 at no additional buyout cost.
7.3. Upon ownership transfer (whether by buyout or completion of month 15), Promox will issue a confirmation of ownership transfer. From that date, the Equipment is yours.
7.4. After ownership transfer, access to the Content Management App continues at no charge — the app is a free third-party product.
7.5. The warranty terms in the Promox Warranty Policy continue to apply after ownership transfer (see Warranty Policy for details).
8. Return of Equipment
8.1. If you choose to return the Equipment (rather than exercise a buyout), you must return it to Promox within 14 days of the end of the Agreement.
8.2. The Equipment must be returned in good working condition, fair wear and tear excepted.
8.3. Return shipping or collection costs are the Customer's responsibility unless otherwise agreed in writing.
8.4. If the Equipment is not returned within 14 days, Promox may charge you the full replacement value of the Equipment (see Section 10).
9. Default
9.1. You will be in default of this Agreement if:
(a) You fail to make any payment within 30 days of the due date;
(b) You breach any material term of this Agreement and fail to remedy the breach within 14 days of written notice from Promox;
(c) You become insolvent, enter administration, or have a receiver appointed.
9.2. Upon default, Promox may:
(a) Terminate this Agreement immediately;
(b) Demand return of the Equipment;
(c) Charge you the balance of all remaining Monthly Rental Fees through to month 12, plus the Buyout Price if applicable;
(d) Recover the Equipment at your cost; and
(e) Pursue any other remedies available at law.
10. Damage, Loss & Theft
10.1. Your responsibility: You are responsible for the care and security of the Equipment from the Delivery Date until the Equipment is returned to Promox or ownership is transferred to you. You must keep the Equipment in good working condition, use it in accordance with the user manual, and not modify, disassemble, or tamper with it.
10.2. Full liability: If the Equipment is damaged, damaged beyond repair, lost, or stolen during the Rental Period, you are liable for the full cost of repair or replacement of the Equipment at the then-current replacement value as determined by Promox.
10.3. Insurance recommendation: Promox strongly recommends that you maintain appropriate business insurance that covers the Equipment against damage, loss, and theft. Promox does not provide equipment insurance or a damage protection plan.
10.4. Reporting: You must report any damage, loss, or theft to support@promox.com.au within 7 days of occurrence. For theft, you must also file a police report within 48 hours and provide a copy to Promox.
10.5. Repair vs. replacement: Promox will assess reported damage and advise whether the Equipment can be repaired or must be replaced, and the associated cost, within 5 business days.
11. Your Obligations
11.1. Use the Equipment only for lawful commercial signage purposes.
11.2. Keep the Equipment at the site address specified on your order form. Notify Promox in writing before moving it to a different location.
11.3. Allow Promox reasonable access to inspect or service the Equipment with at least 48 hours' notice.
11.4. Ensure the Equipment is connected to WiFi or has adequate 4G coverage for content updates.
11.5. Not sublease, assign, or transfer the Equipment or this Agreement without Promox's prior written consent.
11.6. Comply with the Promox Acceptable Use Policy regarding content displayed on the Equipment.
11.7. Maintain appropriate business insurance covering the Equipment (recommended — see Section 10.3).
12. Promox's Obligations
12.1. Deliver the Equipment to your nominated site (delivery charges apply based on location — see Delivery & Installation Terms).
12.2. Provide standard technical support for the Equipment hardware during the term of this Agreement.
12.3. Respond to support requests within 2 business days.
12.4. Promox is not responsible for providing, maintaining, or supporting the Content Management App. Support for the Content Management App should be directed to the third-party app developer.
13. Limitation of Liability
13.1. To the maximum extent permitted by Australian law, Promox's total liability under this Agreement is limited to the total Monthly Rental Fees paid by you in the 12 months preceding the claim.
13.2. Promox is not liable for any indirect, consequential, or special damages, including lost revenue, lost profits, or business interruption.
13.3. Promox is not liable for any loss, damage, downtime, data loss, or other issue arising from the Content Management App, which is a third-party product not owned, controlled, or operated by Promox.
13.4. Nothing in this Agreement excludes or limits any consumer guarantees under the Australian Consumer Law that cannot be excluded by law.
14. Intellectual Property
14.1. Promox retains all intellectual property rights in the Equipment hardware design and any templates or content provided by Promox.
14.2. The Content Management App and all related intellectual property belong to the third-party developer, not Promox.
14.3. You retain all rights in the content you create and display on the Equipment.
15. Dispute Resolution
15.1. Any dispute arising under this Agreement must first be raised in writing with the other party.
15.2. The parties will attempt to resolve the dispute through good-faith negotiation within 14 days.
15.3. If the dispute is not resolved, either party may refer it to mediation under the Resolution Institute's mediation rules before commencing legal proceedings.
15.4. This Agreement is governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland.
16. General
16.1. Entire agreement: This Agreement, together with the order form, Warranty Policy, Acceptable Use Policy, Privacy Policy, and Terms of Service, constitutes the entire agreement between the parties.
16.2. Amendments: Promox may amend this Agreement by providing 30 days' written notice. Continued use of the Equipment after the notice period constitutes acceptance.
16.3. Notices: All notices must be in writing, sent by email to the addresses specified on the order form.
16.4. Severability: If any provision of this Agreement is found to be unenforceable, the remaining provisions continue in full force.
16.5. Force majeure: Neither party is liable for failure to perform obligations due to circumstances beyond their reasonable control, including natural disasters, pandemics, government orders, or supply chain disruptions.
Black Crown Investments Pty Ltd (ABN: 75 650 074 507) Email: hello@promox.au Website: https://promox.au