Delivery & Installation Terms

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1. Overview

These Delivery & Installation Terms apply to all Promox digital signage equipment ("Equipment") ordered from Black Crown Investments Pty Ltd (ABN 75 650 074 507, "Promox", "we", "us").

2. Delivery

2.1. Delivery area: Promox currently delivers within Australia. Delivery availability to remote or regional areas may be subject to additional lead times or charges — we will advise at the time of order.

2.2. Standard delivery timeframe: Standard delivery is within 5–10 business days from order confirmation, subject to stock availability.

2.3. Stock availability: Due to limited stock, delivery timeframes may be longer than the standard estimate. If your order is affected by stock availability, Promox will notify you of the expected delivery timeframe during or after purchase. You may cancel your order for a full refund if the revised timeframe is not acceptable to you.

2.4. Delivery charges: Delivery charges are calculated based on your delivery location and will be displayed at checkout before you complete your order. Delivery charges are in addition to the Equipment price or Monthly Rental Fee and are exclusive of GST.

2.5. Delivery address: Equipment will be delivered to the site address specified on your order form. You must ensure the address is correct and accessible. Changes to the delivery address must be requested before dispatch.

2.6. Receiving delivery: You or an authorised representative must be present to accept delivery. If delivery is attempted and no one is available, a re-delivery fee may apply.

2.7. Inspection on delivery: You must inspect the Equipment upon delivery for any visible damage or missing items. Note any damage on the delivery receipt and notify Promox within 48 hours at support@promox.com.au. Failure to report damage within 48 hours may affect your claim.

3. Risk of Loss

3.1. During transit: Risk of loss or damage to the Equipment remains with Promox until the Equipment is delivered to and accepted at your site.

3.2. After delivery: Once you accept delivery (by signing the delivery receipt or, if no signature is obtained, 24 hours after delivery), risk of loss, theft, and damage transfers to you. From this point, the damage and loss provisions in the Rent-to-Own Agreement (Section 10) apply.

4. Installation

4.1. What's included: Basic setup is included with all orders. This includes:

  • Powering on and initial battery charge check;

  • WiFi/4G connectivity setup;

  • Walkthrough of the third-party Content Management App;

  • Installation of the content starter pack.

4.2. What's not included: The following are not included and may incur additional charges:

  • Structural modifications to your premises;

  • Network infrastructure changes (e.g., installing a WiFi access point);

  • Custom content creation beyond the starter pack;

  • Training sessions beyond the initial walkthrough (additional training available on request).

4.3. Site requirements: You must ensure the installation site meets the following requirements:

  • A flat, stable surface suitable for an A-frame sign;

  • Access to WiFi (minimum 5 Mbps recommended) or adequate 4G coverage;

  • Protection from extreme weather conditions beyond the Equipment's IP65 rating (e.g., direct cyclone exposure, submersion);

  • Access for the delivery/setup during agreed business hours.

5. Relocation

5.1. You may move the Equipment within the same site (e.g., from indoor to outdoor position) at your own discretion without notifying Promox.

5.2. If you wish to relocate the Equipment to a different address, you must notify Promox in writing before the move (per Rent-to-Own Agreement, Section 11.2).

5.3. Any damage during relocation is your responsibility and is not covered by the warranty.

6. Returns (Non-Warranty)

6.1. If you are returning Equipment at the end of a Rent-to-Own Agreement (i.e., you choose not to exercise the buyout), the return process is governed by Section 8 of the Rent-to-Own Agreement.

6.2. Return shipping or collection costs are the Customer's responsibility unless otherwise agreed.

6.3. Equipment must be returned with all original accessories and in good working condition, fair wear and tear excepted.

6.4. Promox will inspect returned Equipment within 5 business days and notify you of any charges for damage beyond fair wear and tear.

7. Contact

For delivery or installation queries:

Black Crown Investments Pty Ltd (ABN 75 650 074 507)

Email: hello@promox.au

Website: https://promox.au